Remote Support and Remote Access

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Remote Access Service

Remote Access services refer to any combination of software and hardware to enable the remote access tools or info that typically reside on a network of IT devices. Remote Access Service connects a customer to a host computer, called a remote access server. The most typical approach to this service is the remote control of a pc using another device that needs internet or any other network connection. Many computer makers and massive companies help desks use this service extensively for technical troubleshooting of their clients problems. Consequently you can find various professional first party, 3rd party, open source, and freeware remote desktop applications.

Which some of these are cross platform across various versions of Windows, macOS, UNIX, and Linux. To use RAS in the remote node, a RAS client program is required, or any PPP client software. Most remote control apps work with RAS. PPP is a set of industry standard framing and authentication protocols which enable remote access. Microsoft remote access Server is the predecessor to Microsoft Routing and remote access Server. RRAS is a Microsoft Windows Server feature that allows Microsoft Windows customers to access a Microsoft Windows network.

Generally, here are the connection steps:

  1. User dials into a target PC
  2. The target PC logs into a file server where the needed information is stored.
  3. A remote PC takes control of the target PC’s monitor and keyboard, allowing the remote user to view and manipulate information, execute commands, and exchange files


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